The fine print, in plain language.

DriftLine Couriers ("DriftLine", "we", "us") provides package receiving, consolidation, air and ocean freight forwarding, customs brokerage facilitation, and local distribution between our Miami, Florida intake warehouse and our Clarendon, Jamaica pickup hub.

• We act as a freight forwarder, not a seller. Purchases remain contracts between you and the merchant.
• Published transit times (typically 2–4 business days by air) are estimates, not guarantees; flights, weather, and customs processing can extend them.
• We may update these terms from time to time. Material changes are announced in-app and the "last updated" date is revised. Continued use after a change constitutes acceptance.

To comply with Jamaican customs and anti-fraud requirements, account registration requires your legal name, contact details, Taxpayer Registration Number (TRN), date of birth, and a valid government-issued photo ID.

• You must be 18 years or older to hold an account.
• One account per person; suites are personal and non-transferable.
• You are responsible for activity under your account; tell us immediately if you suspect unauthorized use.
• We may suspend accounts involved in fraud, misdeclaration, prohibited shipments, or abuse of staff.

On registration you receive a personal suite code tied to our Oakland Park address. Use it exactly as issued on every US merchant checkout.

• Packages arriving without a valid suite number require manual identification and may incur a research fee or, if unidentifiable after 90 days, be treated as abandoned.
• The suite address is for merchandise forwarding only — it may not be used as a residential, banking, or government correspondence address.
• We log, weigh, and scan every package at intake; intake records are authoritative for billing.

Jamaican law requires accurate declaration of imported goods. You agree to upload a genuine purchase invoice or receipt for each package when prompted.

• Declared values must match the actual purchase price. Under-declaration can result in customs penalties, seizure, and account suspension.
• Items valued at US$100 or more attract customs duty and GCT at the prevailing statutory rates, which we collect on the Jamaica Customs Agency's behalf and itemize on your invoice.
• If no receipt is provided, customs may assess value at their discretion; resulting charges are payable by you.
• We may share shipment documentation with customs authorities as required by law.

The following may not be shipped through DriftLine under any circumstances:

• Firearms, ammunition, weapons, and weapon parts or accessories.
• Illegal drugs, drug paraphernalia, and controlled substances.
• Flammable, explosive, corrosive, or pressurized materials (including fireworks and certain aerosols).
• Currency, negotiable instruments, and counterfeit goods.
• Perishable food requiring refrigeration, live animals, and plants without permits.
• Any item prohibited by US export law or Jamaican import law.

We and our carriers may open and inspect any package to verify contents, comply with law, or process customs entries. Prohibited items discovered in transit will be surrendered to the relevant authority; associated costs and penalties are your responsibility.

• Packages are held free for 14 calendar days after the "Ready for Pickup" notification at the Clarendon hub.
• From day 15, storage accrues at US$1.00 per package per day (or JMD equivalent).
• Packages unclaimed after 90 days are deemed abandoned and may be disposed of or sold to recover charges, to the extent permitted by law.
• We will send at least three reminders (in-app, SMS/WhatsApp, or email) before treating a package as abandoned.

• Freight is billed by rounded pound against the published tier card; current rates are always visible on our Rate Calculator.
• Invoices itemize freight, processing, handling, insurance (where applicable), customs duty, and GCT.
• Payment is due at collection — cash or card at the Clarendon hub. All ready packages for a customer are cleared together.
• Exchange-rate conversions use our posted USD→JMD rate on the invoice date.
• Disputed charges must be raised within 30 days of the invoice.

We handle every package with care, but freight carries inherent risk. Unless optional insurance was charged on your invoice:

• Our maximum liability for loss or damage is the lesser of the declared value or US$100 per package.
• Insured packages (declared value ≥ US$100, insurance line on invoice) are covered up to their declared value.
• Claims must be filed within 7 days of pickup with photos and the original packaging.
• We are not liable for merchant errors, manufacturer defects, customs delays, or events beyond our reasonable control (force majeure).

These terms are governed by the laws of Jamaica. Disputes will first be addressed through good-faith negotiation with our support team; failing that, they fall under the exclusive jurisdiction of the courts of Jamaica.